Shipping & Returns
Once your order has been placed and your payment processed, we will provide you with an order confirmation by email. This confirmation email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order.
Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is completed. The sale contract is therefore concluded in Victoria, Australia.
If delivery of an order will result in unacceptably high freight charges to BBQXL, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances you will be notified prior and a full refund made.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product.
We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions of our web site. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Prices, Payment and GST
All prices displayed on our web site are in Australian dollars and include GST. All payments will be processed in Australian dollars. We accept payment by Visa, MasterCard, American Express and PayPal.
Prices are subject to change effective immediately upon posting to our web site or other form of notification.
We have set our retail prices based upon the price of similar products we deem to be competitive within the Australian retail market.
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.
Delivery Methods & Locations:
We work with several delivery partners including Australia Post and a number of professional courier companies. Your order will be delivered to the delivery address provided by you. Items sent via courier cannot be delivered to postal boxes.
Our delivery partners may leave a card at the address and you may need to pick up the delivery from your nearest Post Office or contact the courier company to arrange for re-delivery.
We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing.
International delivery on certain products can be arranged and the appropriate freight/delivery costs will be applied to your order.
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination.
The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
All Accessories, Spare parts, covers and Fornetto items will be shipped within 24 hours of receiving the order. This applies Monday - Friday ONLY, any orders placed over the weekend will be shipped Monday morning unless this falls on a bank holiday, then we will ship the products on the first working day back.
As BBQ deliveries need to be booked in by a courier we will endeavour to make contact with you within 24 hours of receiving your order to arrange a convenient time to deliver your BBQ. This applies Monday - Friday ONLY, any orders placed over the weekend we will do our best to contact you Monday morning unless this falls on a bank holiday, then we will do our best to contact you on the first working day back.
Depending upon your delivery location or availability of stock, the estimated delivery time frame may be longer. If the delivery time-frame falls outside our normal estimated delivery times, a BBQXL Customer Support Officer will advise prior to dispatch.
We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us.
Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
It is important that you verify your information is correct, especially your delivery address.
If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
A contact phone number is also required which may be used by the courier or Australia Post to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
If you change your mind or your order is not quite right, you may return it to us within 14 (fourteen) days from the date you received the order. Before returning any items, please contact the BBQXL Customer Service Department with your name and order number and you will be provided with a return reference number.
The cost of returning all unwanted items (either by post or via courier) will not be covered by BBQ XL. Costs for returning goods are the responsibility of you - the customer.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, or modified any of the items. Please return items secured in their original packaging, if possible.
After your returned item is received and confirmed as being in an ‘as-new’ condition, we will issue you with a refund of the purchase price less the return delivery fees. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return.